Shipping policy

Shipping Policy

Free Shipping
We offer free shipping on all orders over $49 USD.
For orders below $49 USD, a flat shipping fee of $10 USD will be applied at checkout.

Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.

Please note that processing times may be extended during peak periods, order verification, or due to product availability. If your order is affected, we will notify you via email.

Shipping Time

Estimated delivery times by region:

  • United States: 8–14 business days
  • Canada / Mexico: 8–14 business days
  • Europe: 4–12 business days
  • United Kingdom: 6–10 business days
  • Australia / New Zealand: 6–10 business days
  • Asia: 5–10 business days
  • Other countries: 10–20 business days

Delivery times are estimates and may vary due to customs clearance and local logistics conditions.

Shipping Method
Orders may be shipped in multiple packages depending on product availability and warehouse location.

Customs Duties & Taxes

Import duties, taxes, and customs fees are not included in the product price or shipping cost.
These charges are the responsibility of the customer and are determined by the destination country's customs authority.

Shipping Restrictions
We do not ship to APO/FPO/DPO addresses.

Address Accuracy
Please ensure your shipping address is correct at checkout.

If you need to make changes, please contact us within 24 hours at:
service@divebeam.com

We will do our best to assist before the order is shipped.

Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us at:
service@divebeam.com

We will assist you in resolving the issue with the carrier.

Need Help?
If you have any questions regarding shipping, feel free to contact us at:
service@divebeam.com