After-Sales & Warranty

1-Year Limited Warranty

DIVEBEAM products are covered by a 1-year limited warranty from the date of delivery.

This warranty covers manufacturing defects in materials and workmanship under normal use.

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What Is Covered

During the warranty period, we will provide repair, replacement, or refund for:

Manufacturing defects

Electrical or functional failures under normal use

Waterproof performance issues (when used within rated depth)

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What Is Not Covered

This warranty does not cover:

Damage caused by misuse, abuse, or improper handling

Failure to properly maintain O-rings or sealing components

Unauthorized modifications or disassembly

Normal wear and tear (e.g., scratches, cosmetic damage)

Damage caused by incorrect battery use or installation

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How to Request Warranty Service

To request support, please contact us at:
service@divebeam.com

Please include:

Order number

Description of the issue

Photos or videos showing the problem

We will respond within 24–48 hours.

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Warranty Process

Once your request is reviewed:

If the issue is confirmed → we will provide repair, replacement, or refund

If return is required → we will provide return instructions

In some cases, return shipping costs may be covered depending on the issue

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Out-of-Warranty Support

After the 1-year warranty period, we still offer lifetime technical support.

Replacement parts or repair services may be available at a reasonable cost.

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Important Notes

Warranty applies only to the original purchaser

Proof of purchase is required

This warranty does not affect your rights under applicable consumer protection laws